Man and Van Barnes Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Barnes provides man and van, removal, transport and related services. By placing a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below.

Customer means the individual, business or organisation requesting the services.

Company means Man and Van Barnes, the provider of the services.

Services means any man and van, removal, delivery, collection, loading, unloading, packing, storage, or related services supplied by the Company.

Goods means the items that the Company agrees to move, transport, handle or store.

Service Area means the locations in which the Company offers its services, including Barnes and surrounding areas as notified by the Company from time to time.

2. Scope of Services

The Company provides man and van and removal services for domestic and commercial customers within its Service Area and to other destinations as agreed. The specific services, vehicle size, staffing levels and timing will be set out in the booking confirmation provided to the Customer.

The Company may also provide additional services such as packing, wrapping, dismantling and reassembly of basic furniture items where this has been agreed in advance. Additional charges may apply for these services.

The Company does not undertake specialist removals such as the transport of industrial machinery, hazardous materials, live animals, illegal goods, or items requiring specialist licences or equipment unless expressly agreed in writing.

3. Booking Process

All bookings are subject to availability and to acceptance by the Company. A booking is made when the Customer has provided all required details, the Company has issued a quotation, and the Customer has confirmed acceptance of that quotation in the manner specified by the Company.

The Customer must provide accurate and complete information when requesting a quotation and placing a booking, including but not limited to:

Full collection and delivery addresses and any access restrictions.

Accurate description and approximate quantity of Goods, including any unusually heavy, bulky or fragile items.

Details of floors, lifts, parking arrangements or other relevant access information.

Preferred date and time for the work and any timing constraints.

If the information provided by the Customer is incomplete or inaccurate, the Company may adjust the price, amend the services, or cancel the booking. Any additional work arising from misinformation or omissions may be charged at the Companys standard rates.

A booking is only confirmed once the Customer has received explicit confirmation from the Company. Provisional bookings or quotations do not guarantee availability.

4. Quotations and Pricing

Quotations are based on the information supplied by the Customer and on the assumption of normal access and working conditions. Quotations may be given as fixed prices, hourly rates, or a combination of both.

Unless stated otherwise in writing, quotations do not include:

Parking charges, congestion charges, tolls, ferry charges or similar costs.

Customs duties, import or export charges, or any other governmental fees.

Disassembly or reassembly of furniture, disconnecting or reconnecting appliances, or the supply of packing materials, unless specifically itemised.

The Company reserves the right to revise a quotation or make additional charges if:

The work is not completed within the estimated time due to circumstances beyond the Companys control.

Additional Goods are added or access is more difficult than originally described.

The Customer requests additional services or changes to the booking.

Any waiting time, delay or parking issue arises that is not the fault of the Company.

5. Payments

The Customer must pay for the services in accordance with the payment terms notified by the Company at the time of booking. The Company may require a deposit or full payment in advance for certain bookings, including but not limited to long distance journeys, large moves, or work outside the usual Service Area.

Where payment is due on completion of the services, the Customer must pay immediately upon completion, using one of the payment methods accepted by the Company at that time.

If the Customer fails to pay any sum due, the Company may:

Withhold delivery of Goods or suspend further work until payment is received.

Charge interest on overdue amounts at the maximum rate permitted by law, accruing on a daily basis until payment is received in full.

Recover from the Customer all reasonable costs of collection, including any legal or enforcement costs.

Title in any packing materials supplied by the Company remains with the Company until paid for in full.

6. Cancellations and Changes

The Customer may cancel or amend a booking by giving notice to the Company. The following cancellation terms will normally apply, unless otherwise specified in writing for a particular booking.

If the Customer cancels more than 7 calendar days before the scheduled start time, no cancellation fee will usually be charged, and any deposit paid may be refunded at the discretion of the Company.

If the Customer cancels between 7 and 2 calendar days before the scheduled start time, the Company may retain part or all of any deposit or charge a cancellation fee up to 50 percent of the estimated price.

If the Customer cancels within 24 hours of the scheduled start time, or fails to be present or provide access at the agreed time, the Company may charge up to 100 percent of the estimated price.

Where the Customer requests changes to the date, time, or scope of services, the Company will try to accommodate these changes but does not guarantee availability. Changes may result in revised pricing.

The Company may cancel or postpone a booking if it is unable to provide the services due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or legal restrictions. In such cases, the Company will seek to rearrange the booking or refund any amounts paid for services not provided, but will not be liable for any indirect or consequential loss suffered by the Customer as a result of the cancellation.

7. Customer Responsibilities

The Customer is responsible for:

Ensuring that all Goods are ready for collection at the agreed time and properly packed, unless packing services have been ordered.

Ensuring suitable parking and access at both collection and delivery addresses, including obtaining any necessary permissions or permits.

Supervising loading and unloading where necessary and checking that nothing is missed or left behind.

Ensuring that all Goods to be moved are suitably insured, either through the Companys available cover where offered, or through the Customers own insurance.

The Customer must not ask the Company or its staff to break any law, including but not limited to parking illegally, carrying prohibited items, or entering areas that are unsafe or restricted.

8. Excluded and Prohibited Items

Unless expressly agreed in writing, the Company will not carry or handle:

Explosive, flammable, corrosive, toxic or otherwise hazardous materials.

Live animals, plants, perishable foodstuffs or items requiring controlled environments.

Illegal items, stolen goods or items that the Customer does not have the legal right to move.

Valuables such as cash, jewellery, important documents, antiques, fine art or collectible items of exceptional value.

If any such items are included without the Companys knowledge, they will be moved entirely at the Customers risk and may be removed, refused or disposed of in accordance with applicable law. The Company will have no liability for loss or damage to any excluded or prohibited items.

9. Waste and Disposal Regulations

The Company operates in accordance with relevant waste and environmental regulations. The Company is not a general waste carrier and will not remove domestic or commercial refuse unless this has been agreed as part of the services and complies with applicable waste carriage rules.

Where the Company agrees to dispose of items, the Customer confirms that they are the lawful owner or have authority to dispose of the items. The Company will dispose of such items at authorised facilities where required. Additional charges may apply for disposal, recycling fees, or specialist handling of certain waste streams.

The Customer must not request the Company to dispose of hazardous or regulated waste, including but not limited to chemicals, oils, asbestos, clinical waste, or electrical items requiring specialist treatment, unless this has been specifically agreed and priced in advance.

10. Liability and Insurance

The Company will exercise reasonable care and skill in providing the services. However, the Companys liability for loss of or damage to Goods is limited as set out in this section.

Unless otherwise agreed in writing, the Companys total liability for loss of or damage to Goods during the provision of the services shall not exceed a reasonable replacement value per item, subject to an overall cap on the value of the load. Details of any applicable caps or available insurance options may be provided by the Company on request.

The Company will not be liable for:

Loss or damage arising from faulty or inadequate packing by the Customer.

Loss or damage to fragile or highly breakable items not properly protected.

Damage to items with pre-existing defects or inherent weaknesses.

Loss of indirect or consequential nature, including loss of profits, income, business, opportunity, or enjoyment.

Any delay or failure to perform arising from circumstances beyond the Companys reasonable control, including but not limited to weather conditions, traffic delays, mechanical failure, strikes, public emergencies or legal restrictions.

The Customer must notify the Company in writing of any apparent loss or damage as soon as reasonably practicable and in any event within 48 hours of completion of the services. The Customer must provide reasonable evidence and allow an opportunity for inspection.

Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, or for any other liability that cannot be limited or excluded by law.

11. Delays and Waiting Time

The Company will use reasonable efforts to adhere to agreed start times and schedules, but any times given are estimates only and are not guaranteed unless expressly stated in writing.

If delays occur due to factors outside the Companys control, such as traffic, road closures, weather, or waiting for access to premises, the Company may charge reasonable waiting time at its standard hourly rates.

The Company will not be liable for any loss or expense incurred by the Customer as a result of delays, unless caused solely by the Companys negligence and within the limits set out in the liability section.

12. Subcontracting

The Company may subcontract some or all of the services to carefully selected third parties. Where the Company does so, it remains responsible for the performance of the services in accordance with these Terms and Conditions, subject to the limitations of liability set out herein.

13. Complaints

If the Customer has any concerns or complaints about the services, they should raise them as soon as possible with the Company so that any issues can be addressed promptly.

The Company will investigate complaints in good faith and may request additional information or evidence from the Customer. The parties will use reasonable efforts to resolve any issues amicably.

14. Data Protection and Privacy

The Company will collect and use personal information provided by the Customer solely for the purposes of providing the services, processing payments, managing bookings, and complying with legal obligations.

The Company will take reasonable steps to keep personal data secure and will not sell personal data to third parties. Personal data may be shared with subcontractors and service providers where necessary to deliver the services.

15. Variation of Terms

The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking. The current version of the Terms and Conditions will be made available by the Company upon request.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the services and supersede any previous understandings or agreements, whether oral or written.

By confirming a booking or allowing work to commence, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.